Frequently asked questions
What is the return policy?
We follow a strict quality-control process before dispatch to ensure all B2B jewellery orders meet agreed specifications. In case of any manufacturing defect or mismatch with the approved order (design, weight tolerance, or stone quality), the issue must be reported within 48 hours of delivery along with clear images or videos. Once verified, we will arrange repair, replacement, or credit as mutually agreed. Returns based on preference, slow movement, or buyer’s remorse are not accepted in B2B transactions.
Are any purchases final sale?
Yes. Customized, made-to-order, engraved, or special production jewellery is considered final sale and is not eligible for return or exchange. Orders placed against specific client approvals, CAD confirmations, or memo conversions are also treated as final. Any exception will be handled strictly on a case-to-case basis after internal quality assessment.
When will I get my order?
Order timelines depend on whether the jewellery is ready stock or made-to-order. Ready stock orders are usually dispatched within 3–5 business days, while made-to-order pieces typically take 2–6 weeks, depending on design complexity and stone availability. Once shipped, tracking details are shared, and delivery timelines vary based on destination and customs clearance.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping costs depend on order value, destination country, shipping method, and insurance requirements. For international B2B orders, charges are calculated at the time of order confirmation and typically include secure packaging and insurance. In select cases, we offer FOB, CIF, or courier-based shipping options, allowing buyers to choose what best suits their logistics preferences.