Shipping & Return Policy

Overview

This Shipping & Return Policy applies to all orders placed through our B2B platform. As a business-to-business jewellery manufacturer and supplier, our policies are designed to ensure transparency, secure logistics, and clarity on responsibilities for both parties before and after dispatch.

Free Shipping Policy

Eligibility for Free Shipping

We offer free insured shipping on eligible orders based on minimum order value, destination, and shipping mode. Free shipping eligibility is confirmed at the time of order approval or proforma invoice confirmation.

  • Free shipping is typically available on:

    • Bulk or wholesale orders above the agreed minimum order value

    • Long-term partner or contracted clients

    • Selected destinations and shipping partners

Any applicable free shipping offer will be clearly mentioned in the order confirmation or invoice.

Shipping Methods

All jewellery shipments are dispatched using secure, insured, and trackable logistics partners. Depending on destination and buyer preference, shipments may be arranged via:

  • International courier (door-to-door)

  • Air cargo (airport-to-airport)

  • FOB / CIF / Ex-Works terms (as mutually agreed)

The final shipping method is confirmed prior to dispatch.

Dispatch Timelines

  • Ready Stock Orders: Dispatched within 3–5 business days after payment confirmation

  • Made-to-Order / Customized Jewellery: Production timelines range between 2–6 weeks, depending on design complexity, stone sourcing, and approvals

Dispatch timelines begin only after:

  • Final design / CAD approval (if applicable)

  • Payment confirmation

  • Compliance documentation completion

Customs, Duties & Taxes

  • Any import duties, customs charges, VAT, GST, or local taxes applicable in the destination country are the buyer’s responsibility, unless otherwise agreed in writing.

  • We provide all required export documentation to support smooth customs clearance.

Return & Exchange Policy (B2B)

General Return Policy

Due to the nature of B2B jewellery transactions, returns are limited and strictly controlled.

Returns are accepted only in the following cases:

  • Manufacturing defects

  • Incorrect product supplied (design, metal, stone mismatch from approved order)

  • Damage during transit (must be reported immediately)

All return requests must be raised within 48 hours of delivery.

Return Request Process

To initiate a return request:

  1. Notify us via email or the B2B portal within 48 hours of delivery

  2. Share clear images/videos showing the issue

  3. Provide invoice and order reference details

Once reviewed and approved by our quality team, we will advise on:

  • Repair

  • Replacement

  • Credit note (where applicable)

Unauthorized returns will not be accepted.

Final Sale Policy

The following are considered FINAL SALE and are not eligible for return or exchange:

  • Customized or made-to-order jewellery

  • Engraved or branded jewellery

  • Orders manufactured against approved CADs, sketches, or client confirmations

  • Memo-converted or confirmed bulk orders

  • Items returned due to slow movement, market preference, or buyer’s remorse

This policy is standard practice in the B2B jewellery industry.

Quality Assurance

Each order undergoes strict quality checks before dispatch, including:

  • Metal purity verification

  • Diamond/gemstone matching

  • Weight tolerance checks

  • Visual and finishing inspection

Dispatch is completed only after internal approval to minimize post-delivery issues.

Liability & Risk Transfer

  • Risk transfers to the buyer once the shipment is handed over to the logistics partner, unless otherwise agreed under specific Incoterms.

  • Insurance coverage (where included) applies only during transit and does not cover misuse or post-delivery handling.

Cancellations

  • Orders can be cancelled only before production begins.

  • Once manufacturing has started or raw materials are allocated, cancellations are not permitted.

  • Any approved cancellation may be subject to administrative or material recovery charges.

Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. The latest version published on the website will always be considered valid.

Contact Us

For any shipping or return-related queries, please contact our support team or your assigned Key Account Manager (KAM).