Shipping & Delivery

Overview

This Shipping & Delivery Policy applies to all orders placed through our B2B platform. As a business-to-business jewellery manufacturer and supplier, we follow secure, insured, and compliant shipping practices to ensure safe delivery of high-value goods worldwide.

Order Processing

All orders are processed only after:

  • Final order confirmation

  • Design / CAD approval (where applicable)

  • Payment confirmation as per agreed terms

Orders placed on weekends or holidays are processed on the next business day.

Dispatch Timelines

Ready Stock Orders

Ready stock jewellery is usually dispatched within 3–5 business days after payment confirmation.

Made-to-Order & Customized Jewellery

Production timelines for made-to-order or customized jewellery typically range from 2 to 6 weeks, depending on:

  • Design complexity

  • Stone availability

  • Metal type and quantity

  • Approval turnaround time

Dispatch timelines begin only after all approvals are completed.

Shipping Methods

We ship using secure, insured, and trackable logistics partners. Shipping methods may include:

  • International courier (door-to-door)

  • Air cargo (airport-to-airport)

  • FOB / CIF / Ex-Works shipping terms (as mutually agreed)

The shipping method is finalized at the time of order confirmation.

Shipping Charges

Shipping charges are calculated based on:

  • Order value

  • Shipment weight and volume

  • Destination country

  • Shipping method and insurance requirements

Free shipping may be offered on eligible orders or for contracted clients and will be clearly mentioned in the order confirmation or invoice.

Delivery Timelines

Estimated delivery timelines after dispatch vary by destination and shipping method:

  • Domestic shipments: 2–7 business days

  • International shipments: 5–15 business days

Delivery timelines are indicative and may vary due to customs clearance, weather conditions, or regulatory checks.

Customs, Duties & Taxes

  • Import duties, customs charges, VAT, GST, or any local taxes applicable in the destination country are the buyer’s responsibility, unless otherwise agreed in writing.

  • We provide all required export documentation to facilitate customs clearance.

Risk Transfer & Insurance

  • Risk transfers to the buyer once the shipment is handed over to the logistics partner, unless otherwise stated under agreed Incoterms.

  • Insurance (if included) covers transit-related risks only and does not cover post-delivery handling or storage.

Delivery Issues

In case of:

  • Transit damage

  • Missing items

  • Delivery discrepancies

The buyer must notify us within 48 hours of delivery, along with supporting images or videos, to enable investigation and resolution.

Failed or Delayed Deliveries

We are not responsible for delivery delays caused by:

  • Incorrect or incomplete shipping details

  • Customs clearance delays

  • Force majeure events (natural disasters, strikes, regulatory restrictions)

Any additional costs arising from failed deliveries or re-routing will be borne by the buyer.

Partial Shipments

Orders may be shipped in partial consignments based on production readiness or availability. Each shipment will be communicated with corresponding tracking details.

Policy Updates

We reserve the right to modify this Shipping & Delivery Policy at any time. Updates will be effective immediately upon publication on the website.

Contact Information

For any shipping or delivery-related questions, please contact your assigned Key Account Manager (KAM) or our support team.